Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or public holidays.

You will receive a confirmation email once your order has been shipped.

Shipping Time

Our estimated delivery time is 7–14 business days from the date of dispatch.

Please note:

• Delivery times are estimates and may vary depending on your location.

• Delays may occur due to courier issues, customs, weather, or high demand periods.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated (such as free shipping promotions).

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your order has not arrived within 14 business days, please contact us with your order number. We will investigate the issue and assist you as quickly as possible.

Damaged Items During Shipping

If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund where applicable.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.